HOW CAN WE HELP?

All measurements are available via the size chart bellow, or visible the product pages.

To measure at home: 

• Measure the inner diameter of a ring you already wear and compare it with our size chart.
• Wrap a string or paper around your finger as a ring; Mark where it overlaps; Measure the length in millimeters, then match with our size chart.

Good to know: some rings are adjustable for a comfortable fit.

Size chart

Size	Internal diameter (mm)	Internal diameter (in)
XS	15.9 mm	0.63 in
S	16.6 mm	0.65 in
M	17.2 mm	0.67 in
L	17.8 mm	0.70 in
XL	18.5 mm	0.73 in

 

Size conversion

SIZE	FR/DE	US/CA	UK/AU	CH/IT/SP
XS	50	5.5	K	10
S	52	6	L-M	12
M	54	7	N	14
L	56	7.5	O-P	16
XL	58	8.5	Q	18

Our jewelry is water-resistant and hypoallergenic.

You can occasionally wash your hands or expose it to water, but repeated contact may cause gradual wear. We recommend limiting exposure to preserve its shine.

Our pieces are nickel-free and suitable for sensitive skin, making them comfortable for everyday wear.

Can I wear my jewelry every day?

Absolutely. Agapée jewelry is designed for daily wear, just follow a few simple care tips to keep it looking its best.

To be the first to know about any new collections, restocks or special offers, we recommend following us Instagram and TikTok.

You can also subscribe to our newsletter and join our Instagram channel. This is where we share our latest news and behind-the-scenes content.

If you are waiting for a particular reference to be back-in-stock, sign up for the waitlist on each product page. You will receive an email as soon as the product is available.

Our Golden Days take place twice a year and feature a selection of items from previous collections at reduced prices. Please note that delivery times may be slightly longer during this period.

We are sorry that the piece you are looking for is no longer available.

To be the first to know about a potential restock, you can sign up for the waitlist directly on the product page.

You can also stay informed about new collections, restocks and any new special offer by subscribing to our newsletter and following us on social media.

We produce in limited quantities to avoid overproduction, while doing our best to anticipate your needs and help you find your favorite pieces.

Our jewelry is crafted from a base of brass or sterling silver.

Each piece is then coated with a fine layer of gold. We apply a gold plating of either 1 micron or 2.5 microns, depending on the desired finish.

This process ensures a long-lasting shine and excellent durability over time.

We start preparing your order as soon as it's placed, so cancellations and changes to items, sizes, or colors aren't possible after checkout.

Shipping address is the one exception: you have 30 minutes after your confirmation email to update it.

How? Log in to your account on our website, open the order, edit the address, and save.

Missed the 30-minute window?

Your order is already being prepared and the address can't be changed. If the address is incorrect, contact us right away at contact@agapee.com. We'll do what we can, though we can't guarantee a fix. Otherwise, you have 30 days from reception to return your order.

Add a complimentary personalized card to your order. Your message will be printed on an Agapée card and included in the package — perfect for gifting.

How it works?

At checkout, select “Add a personalized gift note”, then:

• Write your message (we’ll print and include it in your order)
• Or leave it blank to receive an empty card to fill in yourself

Good to know

• Maximum 400 characters
• Line breaks are supported
• Avoid emojis and special characters
• Multiple alphabets supported (Latin, Cyrillic, Arabic, Asian scripts, etc.)
• Card size: A5 (148 × 210 mm)

Terms

• Messages cannot be edited after order confirmation
• Cards cannot be added after purchase
• One card per order possible
• Available only with a product (not sold separately)
• Non-returnable and non-refundable

Your invoice is available in your order confirmation email, which is sent immediately after your purchase.

Can’t find it? Please contact us at contact@agape.com.

To use your gift card, please refer to the confirmation email you received right after your purchase. In this email, you will find your gift card code and its value.

If someone gifted you this card, we recommend asking them to share the original confirmation email they received upon purchase, as it contains all the information needed to redeem it easily.

How to use your gift card:

• Add your desired items to your cart.
• Proceed to checkout.
• Enter your gift card code in the dedicated field below your cart items.
• At the payment step, you will see the original total and the updated total after the gift card has been applied.

If you received a voucher, you should have automatically received an email indicating the amount available.

To use your voucher, simply add the items you would like to purchase to your cart and proceed to checkout.

Make sure to log in to your account using the same email address where you received your voucher.

At the payment step, next to your credit card information, you will see the option “Apply store credit.” Simply tick the box and the credit will automatically be applied to your purchase.

If you experience any difficulties, please contact us through our contact form or email us directly at contact@agapee.com.

Once your order is confirmed, you will receive a confirmation email including your order number and a summary of your cart.

You can also find your order details anytime in your My Account > My Orders section.

Haven’t received your email within an hour? Please check your spam folder and add contact@agapee.com to your contacts.

And of course, if you have any doubts, our team is here to help.

Two solutions are available to split the payment of your order:

• Klarna: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, and the United Kingdom
• PayPal: Australia, Canada, France, Germany, Italy, Spain, United Kingdom, United States

To use them, follow the steps provided at checkout.

Yes, you can combine multiple payment methods when placing your order.

You may use any payment method, including split payment methods, together with a gift card, voucher, or discount code at checkout.

If your payment isn’t going through, here’s what you can try :

1. Double-check your payment details (card number, expiry date, CVV).
2. Your bank may have triggered a 3D Secure authentication : check if you’ve received a confirmation code by SMS or a notification in your banking app to approve the payment.
3. Try switching to another payment method : we accept Visa, Mastercard, Amex, Paypal, Apple Pay, and Shop Pay.
4. If you're using a bank card, contact your bank to ensure there’s no security block.
5. If you're using Paypal, your account might be temporarily suspended (it happens!). Feel free to reach out to Paypal support — they can usually resolve it quickly.

Still stuck ? Reach out to us via our contact form — we will be happy to help.

We ship from France all over the world. Our parcel arrives in foreign country (outsite European Union) as imported merchandize.

We offer all shipping costs, but local taxes and custom fees may apply upon delivery for some countries, depending on local regulations. If any of this tax occur, it is the responsability of our customers.

For some countries, we provide all inclusive payments, including all duties and taxes included in your checkout price and covered by us; in these cases, there will be no additional fees upon delivery.

Country	Taxes & Customs	Notes
United States	Included	Since Feb 2, 2026, all orders are delivered duties paid. The checkout price includes product, shipping, and customs fees. No sales tax applies to Agapée orders in the US.
United Kingdom	Included	Since Feb 24, 2026, all orders are delivered duties paid. The checkout price includes product, shipping, and customs fees.
Switzerland	Included	Since Feb 24, 2026, all orders are delivered duties paid. The checkout price includes product, shipping, and customs fees.
Outside the European Union	Non Included	Custom fees may apply upon arrival, depending on your country's regulations. These charges are the responsibility of the recipient.

We accept the following credit and debit cards:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Shop Pay
• Klarna

With our Shopify payment system, 140 currencies are available, automatically assigned according to your destination country.

Please note: if you choose PayPal or Apple Pay, the shipping address for your order will automatically be the one saved in your payment method. If you wish to have your order delivered to a different address, please make sure to update it in your payment settings before confirming your purchase.

Can I pay in several payments?

We offer two solutions to pay for your order in installments:

• Klarna: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, and the United Kingdom
• PayPal: Australia, Canada, France, Germany, Italy, Spain, United Kingdom, United States

To use them, follow the steps provided at checkout.

We offer free, tracked shipping from France to every country in the world, except Russia, Belarus, Iran, North Korea, Syria and Cuba.

To check delivery to your address, simply enter it at checkout.

Orders shipped outside the European Union may be subject to local import duties and taxes, payable on delivery.

If your package is returned to us, we will automatically issue a refund as soon as the carrier confirms the return via tracking. You will receive a confirmation email once the refund has been processed.

If you wish to receive a replacement order instead, please contact us through our contact form or directly by email contact@agapee.com. Our team will be happy to assist you.

Why is my order being returned to you ?

In most cases, the reason for the return is indicated in your tracking link.

Common reasons include:

• Incomplete or incorrect shipping address
• Missing apartment, building, or access code
• Incorrect or missing contact information
• Package unclaimed or refused

If you are unsure about the reason, feel free to reach out to your carrier.

If your parcel is marked as "delivered" on your tracking, but you haven’t received it, please go through the following steps before contacting us:

1. Double-check the shipping address provided when placing your order.
   If you paid using PayPal or Apple Pay, the delivery address used is the one linked to your PayPal or Apple Pay account.

2. Check the tracking link sent by email — your package may have been delivered to a pickup point or held at your local post office.

3. Ask around: check with your neighbors, building manager, or anyone else who may have accepted the parcel on your behalf.

If after these steps you’re still unable to locate your order, please contact us through our contact form or directly by email contact@agapee.com. 

All orders are shipped from France. Delivery times vary depending on the destination country.

How can I track my order ?

All orders are shipped from France via trusted postal services with a tracking number:

• Once your order is shipped, you will receive an email with your tracking number.
• Use the following page to follow your order in real time and stay updated on its progress: Track My Order

My tracking information is not updating

• Tracking updates can take up to 48 hours, this is completely normal.
• If your order goes through customs processing, it can be delayed. In many cases, tracking will only update once the package has cleared customs. Please rest assured that this process can take up to 5 business days.
• To get more information, you can track your order on the local carrier’s websiteusing your tracking number such as :

  Country	Local Carrier
  United States	USPS
  United Kingdom	Royal Mail or Parcelforce
  Germany	Deutsche Post
  Other Countries	You national post's tracking website

• For countries such as Saudi Arabia, Albania, Argentina, Australia, etc. tracking updates may be partial or unavailable

I still cannot find my order

For immediate assistance, please contact us through our contact form or directly by email contact@agapee.com.

Agapée covers delivery shipping to you worldwide, but return postage is paid by you. Please use a tracked service, as we can't process refunds for parcels that don't reach us.

For the countries below only, you can download a prepaid, tracked return label directly on our site. No need to arrange your own carrier. The label fee is simply deducted from your store credit or refund once your return is processed. Each step is explained in your customer portal.

Country	Label fee
France	3,99 €
Belgium, Germany, Luxembourg, Netherlands	5,99 €
Spain, Portugal	6,49 €
Italy	10,40 €
Austria, Ireland	10,62 €
Czech Republic, Denmark, Estonia, Hungary, Latvia, Poland, Slovakia, Slovenia, Sweden	11,84 €
Croatia, Finland, Greece, Malta, Romania	13,89 €

The exact fee for your country is shown in the portal before you confirm your return, so there are no surprises.

For any other country, you can choose the carrier of your choice. You will then be fully refunded or receive full store credit.

For international returns, customs fees may apply. You may ask the carrier of your choice for more information regarding customs and duties.

You received a faulty, defective or incorrect item?

Please reach out to us right away. We'll review the situation, resolve it quickly, and cover any return label at no cost to you.

We are happy to accept exchanges for all our products.

To exchange your item in case of defect

Click here : My product seems defective

If there is no defect, follow the exchange instructions

• Make sure your product meets the Return Conditions
• Create a return for the item using our Return Portal
• More instructions here: How to return my order? 
• Choose the voucher option
• Once the return is processed by our team, you can use the voucher to purchase the new item. 
  • Vouchers are available on your customer account directly.
  • Vouchers have no expiration date.

Frequently asked questions

Can I exchange my order to get a different color or size?

Yes, you can by following the Exchange instructions described above. Once the return is processed, you can use the voucher to order the correct color or size.

Can I exchange my order for a different item?

Yes, you can by following the Exchange instructions described above. Once the return is processed, you can use the voucher to order the new item you want.

• If the new item costs more than the voucher, you will be asked to pay the difference at checkout.
• If the new item costs less than the voucher, the remaining amount will stay on your customer account for your next purchase.

Can I exchange my order if it is a gift?

To request an exchange for a gift, you will need:

• The order number.
• The email address used to place the order.
• Then, follow the exchange instructions described above.

Can I exchange an item bought during the Golden Days?

• If your item has a defect, you can activate your warranty:  How to use the warranty?
• If there is no defect: you may return the item following the exchange instructions described above.
• Concerning the amount of refund or value of the voucher: it will always be the amount paid at checkout during the Golden Days.

Can I exchange an item bought with a discount code?

• If your item has a defect, you can activate your warranty:  How to use the warranty?
• If there is no defect: you may return the item following the exchange instructions described above.
• Concerning the amount of refund or value of the voucher: it will always be the amount paid at checkout after the discount code was applied.

To return your order, please use our Return Portal and follow the steps provided. All returns must be registered through this portal. Once your request is submitted, you will receive instructions by email.

My items are from the same order:

You can return several items from the same order. 

Follow the instructions in Return Portal.

• If you have already created a return and want to add an item, you can start over and register the additional item on the return portal. Don't forget to include all the return notes in the package — use only one return label.
• If you have not created the return yet, make sure to include all the items you wish to return. 

After submitting your request, you will receive:

• A mandatory return note (to include inside the parcel)
• A return shipping label (eligible countries only)

My items are from different orders: 

You can combine items from multiple orders into one package — you'll only be charged one return fee. Here's how:

1. Go to the Return Portal and create a separate return for each order.
2. Print all return notes and place them inside the single package. The return notes help us identify which items are in the package to process your refund/voucher.
3. Once received by our team, all returns will be processed and you will only be charged for one return.

Eligible countries

• France
• Belgium
• Germany
• Spain
• Portugal
• Luxembourg
• Netherland

You can track your return using the tracking number sent by email. You can also find the tracking number on the return shipping label.

• via La Poste Website
• via universal tracking platforms like 17Track  or ParcelsApp.

Non-Eligible countries

All countries that are not listed in the “Eligible Countries” section above.

You can track your return using the tracking number that was provided by your local post office.

• via your carrier’s website (e.g., USPS, Royal Mail, Deutsche Post)
• via universal tracking platforms like 17Track  or ParcelsApp.

If the tracking hasn’t updated for several days or you’re unsure which carrier to check, please contact using our contact form.

To return your order, please use our Return Portal and follow the steps provided. All returns must be registered through this portal. Once your request is submitted, you will receive instructions by email.

Do I have to pay for my return?

Return shipping costs are the responsibility of the customer. Customs duties and taxes are not covered by Agapée.

For some countries, a prepaid return label is available via our portal:

• Voucher: free return
• Refund: return fees are deducted from your refund (e.g. a €100 item will be refunded €100 minus return fees)

How do I prepare my return?

Follow the instructions in the Return Portal. After submitting your request, you will receive:

• A mandatory return note (to include inside the parcel)
• A return shipping label (eligible countries only)

Can I get a return shipping label?

Eligible countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

If you are returning from a non-eligible country:

• Declare the parcel as “Returned Goods” or “Non-commercial return”
• Use a tracked shipping service (tracked + insured recommended)

Untracked returns may cause delays or issues in processing.

• You have 30 days from the date you receive your order to return your items.

• Items must be returned in their original condition and must not have been worn.

• They must be sent back in their original packaging, including the linen pouch and the jewelry drawer box with the barcode or QR code.

• All returns must be registered through our Return Portal.

• If you wish to return an item that appears to be defective, please click here.

• Returns are inspected by our team and we reserve the right to decline a return if the conditions are not met.

Return packages can be sent either using a standard shipping method or an Agapée return label. The handling of your return depends on your location:

Standard returns

A tracked shipping method is required and remains the responsibility of the sender. Without tracking, we cannot confirm that the package is lost and therefore cannot process your request. If your package is confirmed lost by the carrier, you will receive a refund, a voucher, or a replacement.

Returns with an Agapée return label

Tracking is included. If your package is confirmed lost, you will receive a refund, a voucher, or a replacement.

Please allow up to 2 business days for processing from the delivery time. Once your returned item(s) has been processed, you will be notified by email.

• For the voucher option: you will receive the full amount instantly on your customer account. Vouchers have no expiration date.
• For the refund option: 
  • If you received a return shipping label; the return shipping cost will be deducted from your refund (eg;. if you return a 100 euros item you will receive 100 euros minus the return fees). Please note that the refund will be visible on your bank account 3 business days after it is issued.
  • If you used your own return shipping label; you will be refunded the full amount of your returned item(s). Please note that the refund will be visible on your bank account 3 business days after it is issued.

You will receive a confirmation email once the voucher or refund has been completed.

We use long-lasting materials to ensure your jewelry keeps its glow from day one. Like all precious things, it deserves a little care to shine for years to come.

To preserve your pieces, here are our tips:

• Store properly: keep each piece in its linen bag to prevent tangling and tarnishing.
• Avoid water when possible: our materials are water-resistant, but frequent exposure may cause wear.
• Avoid cosmetic products: apply your jewelry a few minutes after fragrance and skincare.
• Avoid sweat: remove your pieces before physical activity or sleeping.
• After contact with any of these above: clean gently with a soft cloth or a soft toothbrush with mild soapy water, then dry thoroughly.

All Agapée pieces are covered by a 2-year warranty from the delivery date. Please make sure your order is still within this period before contacting us.

Common issues: is this normal?

Stains on your jewelry
These can occur with everyday wear due to factors like perfume, creams, hand sanitizer, water (salt or chlorinated), sweat, humidity, or your skin’s natural pH.
Solution: Gently clean with warm water, mild soap, and a soft brush if needed. Dry with a soft cloth.

Earring clasps not closing properly
With regular use, clasps may become slightly misaligned.
Solution: Carefully adjust the clasp until you feel a soft “click”.

Submit a warranty claim

If your issue persists or isn’t listed above, contact us via our form or at contact@agapee.com with:

• Your order number or email used for purchase
• Photos or videos showing the issue
• A photo of the barcode (on the bottom of the jewelry box)

Do I need to return my item?

Please wait for our team’s guidance before returning your item. We’ll advise you on the next steps.

I have just received my order

For immediate assistance, please contact us through our contact form or directly by email contact@agapee.com.

Include the following information, so that our team can get back to you as soon as possible:

1. Your order number or the email address used to place your order
2. Photos or videos clearly showing the defect
3. A photo of the barcode located on the bottom side of the jewelry box

I have already worn my piece

Agapée offers a two-year warranty for all products, starting from the date of delivery of your order. 

If you are eligible, you might be able to open a claim. Check this page: How to use the warranty ?

In accordance with data protection laws, you may request the complete deletion of your personal data at any time.

To do so, simply contact us via our contact form.

Our team will process your request promptly and confirm once the deletion has been completed.

Please note : this action will result in the permanent deletion of your account, your order history, and all associated data.

If you wish to delete your Agapée account, simply contact us via our contact form.

Please note : deleting your account will result in the permanent loss of your order history and all related account information.

Our team will process your request promptly and in compliance with data protection regulations.